The 5 Values of GREAT Customer Service opens with a series of 5 dramatizations. Each of these underscores one of the values we will explore.
Show Respect - Every customer is your most important customer Personalize - Avoid preconceived notions and stereotypes Pay Attention - Assess how customers want to be served and adjust Show You Care - Present a positive, supportive attitude Advocate - Stay on your customer's side
A diverse group of customers share their personal experiences and feelings to help bring the impact of the 5 Values to life.
The program then explores how we can integrate the 5 Values into our daily work. To do this, we introduce the G R E A T acronym. This stands for ...
Greet all customers & make them feel comfortable Respect cultural & other personal differences Evaluate how your customers want to be served Adjust your approach to match your customer's needs Thank your customers for their business.
Aurora Pictures
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